Getting in touch
Write to [email protected] — one person reads that inbox and answers every message, usually within two business days.
Homio accounts have no email address or password attached, so we cannot find you by name. To let us look at your account, open Settings → User ID in the app, tap it to copy, and paste it into your message. Add the app version from the bottom of the same screen, your device model, and a screenshot if you have one.
Subscriptions, billing and refunds
Homio Pro is an auto-renewing subscription billed by Apple or Google, not by us. That means the store — not Homio — holds your payment details, renews the subscription and issues refunds.
Cancelling
On iPhone or iPad: Settings → your name → Subscriptions → Homio → Cancel Subscription. On Android: the Play Store → profile picture → Payments & subscriptions → Subscriptions → Homio → Cancel. Cancelling stops the next renewal; the subscription keeps working until the period you already paid for runs out.
Refunds
Refunds are requested from the store that took the payment: reportaproblem.apple.com for the App Store, or Google’s refund page for Play. We cannot issue a refund on the store’s behalf, but tell us what went wrong and we will help you make the case.
You paid but Homio still shows the paywall
Open Settings → Restore purchases while signed in to the same Apple Account or Google account that bought the subscription. If it still does not come back, send us your User ID and we will look at the purchase from our side.
Your photos, designs and account
Everything you make stays in the app under your device account. You can delete a single design from the project it belongs to, and you can erase the account itself with Settings → Delete account.
Deleting the account removes your projects, the photos behind them and any remaining credits, and it cannot be undone. It does not cancel an active subscription — do that in the store first, otherwise it keeps renewing.
What we store and for how long is written out in the Privacy Policy.
If something goes wrong
A design failed or is stuck
Generation runs on our servers and normally takes under a minute. If one fails, the credits it used are returned to you and you can start it again. A run that is still going after several minutes is worth reporting.
The result does not look like your room
The AI works from what it can see. A photo taken in daylight, from a corner, with the whole room in frame and nothing blocking the middle of it gives a far better redesign than a close-up or a dark shot.
The app crashes or will not open
Update to the latest version in the store, then restart the device. If it keeps happening, write to us with your device model and iOS or Android version — crash reports reach us automatically, but knowing which device to look at makes it much faster.
Who you are writing to
Homio is made by Individual Entrepreneur Dzmitry Matatau, a sole proprietor registered in Georgia under identification number 300435330, with the registered address Building 54a, Apt. 46, III Quarter, XI Micro-District, Zvezsubani Settlement, Nadzaladevi District, Tbilisi, Georgia.
For anything about your data specifically — a copy of it, a correction, an erasure — the Privacy Policy explains your rights and how to use them. The Terms of Use cover the rest.